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Legal Help Desk Tech

Job Code: 57342624
Location: New York, New York
Date Posted: 9/19/2017
Position: IT
Practice Area: Open
Employment Type: Either Contract or Direct Hire

Our NY office is currently looking for bright, talented Legal Help Desk Techs for potential upcoming assignments with top NY law firms! This is an excellent opportunity to get solid experience with a growing IT team. Candidates must have a minimum of 1-2 years of experience in a law firm, this is a great opportunity to join a prestigious NYC law firm.
Legal Help Desk Tech Responsibilities:

  • Provides direct user support by responding to inquiries, troubleshooting and resolving problems for all firm-supported software and hardware and ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved.
  • Continually maintains and expands strong working knowledge of current firm-supported and future technologies to provide technically accurate solutions to users.
  • Researches, evaluates and provides input on software products as requested and participates in departmental project teams and task forces designed to streamline workflow and/or resolve issues; assists with various firm and/or departmental projects and initiatives as assigned.


  • 1-2+ years of related Help Desk or customer service experience in a professional services organization; preferably law firm.
  • Proven ability to troubleshoot and resolve desktop, laptop, and smart phone technical problems
  • Thorough knowledge of computer software, including but not limited to, the Microsoft Suite of products, graphics, databases, electronic mail, calendaring, document management systems and general office productivity tools in a Windows environment
  • Advanced MS Word experience required to be considered for this position
  • Excellent presentation, communication, interpersonal and customer service skills required and ability to interact effectively and professionally with all learning styles, personality types and levels of management, staff and a variety of external entities including clients and prospective clients of the firm.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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