This is the 9th year in a row the International provider of eDiscovery solutions earns Best in Service designation
Rochester, NY – March 21 , 2018 – Special Counsel's eDiscovery business, D4 LLC, today announced that they have achieved Relativity's Orange-level Best in Service designation for exceptional customer service for Relativity end users. D4 is a leading international provider of managed data and discovery services.
"D4 is thrilled to achieve the Relativity Best in Service designation for the ninth year in a row, confirming our commitment to provide our customers the highest quality support," said John Rubens, Chief Operating Officer of D4. "This is indeed a partnership, and we are proud to work so closely with the team at Relativity. With Relativity, we have the power and versatility to manage our customers' most important matters with excellent service, security, and efficiency."
Many vendors offer the Relativity platform, but D4 differentiates itself by utilizing expert workflows and processes, as well as advanced analytics, to reduce the cost and complexity of large eDiscovery matters. D4 provides Relativity on-premises and in the cloud with RelativityOne, the SaaS version of the platform. D4, one of the first RelativityOne Certified Partners, uses a hybrid of Relativity and RelativityOne enabling them to focus on innovating and delivering more value to clients, while reducing the expense of maintaining their own infrastructure.
Relativity Best in Service partners demonstrate their expertise and experience hosting projects on the platform through a voluntary audit. Relativity evaluates individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
Relativity has two designations for Best in Service partners' data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
"We are proud to partner with D4, who continue to achieve impressive results for customers year after year thanks in part to their expertise with technology like Relativity," said George Orr, vice president of customer success and support at Relativity. "We are excited for new opportunities to work together to leverage the power of both Relativity on-premises and RelativityOne in the cloud."
To learn more about D4's Best in Service offerings, visit www.d4discovery.com or call 1.800.410.7066