Client Service Specialist

Special Counsel is Currently Recruiting a Client Account Specialist for a downtown Cleveland law firm.  The Client Account Specialist will be responsible for providing client and billing attorneys with reports, copies of invoices and any other documents that facilitate the payment of outstanding invoices.  The Client Account Specialist will generate monthly reminder statements, prepare collection letters and update the collection database with the status of collections efforts.

Primary Responsibilities 

  • Review aged A/R and communicate with billing attorneys, billing specialist and clients as approved by the billing attorney to ensure timely collections of A/R.
  • Proactively manage problematic A/R and work with the collections team, billing attorney and billing specialist to resolve and ensure timely collections of A/R.
  • Consistently update the collections database with the status of collection efforts.
  • Create clear and concise spreadsheets outlining billing, payments and outstanding invoices to facilitate payment of outstanding invoices.
  • Assist billing department with projects and other duties assigned by the Director of Billing & Collections.
  • Personal Attributes 

  • Strong leadership skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Highly self-motivated, self-directed and attentive to detail.
  • Must be able to multi-task.
  • Must be able to work in a team environment as well as work independently.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Demonstrated problem-solving skills.
  • The ability to foster an atmosphere of support, teamwork and effective collaboration.
  • Requirements 

  • 2 + years experience working in a law firm as an A/R professional.
  • 2 + years experience with A/R success in facilitating payment of outstanding invoices.
  • Aderant experience preferred but not required.
  • Intermediate to advanced knowledge of Excel and ability to create and maintain spreadsheets.
  • Intermediate to advanced knowledge of collection software.
  • Knowledge of the firm's business process and business operations.
  • Would you like to learn more about the Client Account Specialist position that Special Counsel is recruiting for in Cleveland, Ohio?  If so, then please submit your resume below.  Or, visit our website at to apply or consider other available opportunities with us.  Please follow me on Twitter @cherylnjacobs for additional career opportunities.  



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